Privacy policy.
Privacy Policy
1. Introduction
At Phillippa The Dietitian, protecting your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**. Whether services are provided in a clinic or via telehealth, this policy applies to all services.
2. Information We Collect
We may collect and hold the following types of personal information:
Personal Details: Name, address, email address, phone number, date of birth.
Health Information: Medical history, dietary needs, relevant health conditions, and any other health information necessary to provide dietetic services.
Payment Information: Bank details or other payment details used for invoicing.
Telehealth Data: Information exchanged during virtual consultations (audio, video, and text-based communication).
3. Why We Collect Your Information
We collect personal information for the following reasons:
To provide personalised dietetic and nutritional services.
To create, maintain, and update your health records.
To communicate with you regarding appointments, treatment plans, or follow-ups.
For billing purposes, including processing payments.
To comply with legal and regulatory obligations as a healthcare provider.
4. How We Collect Your Information
We collect personal information:
Directly from you when you provide it during consultations (in person or via telehealth), through intake forms, or other communications.
Indirectly from third parties with your consent, such as healthcare providers involved in your care.
5. How We Use and Disclose Your Information
Your personal information may be used or disclosed in the following ways:
For Treatment: Sharing information with healthcare professionals involved in your care, with your consent.
For Payment and Administration: Using your information to process payments and manage our services.
For Legal Reasons: Disclosing information if required by law, such as under a court order or when complying with regulations.
With Third Parties: Sharing your information with trusted third-party providers, such as practice management software or telehealth platforms, to assist with administrative or clinical tasks, ensuring they comply with privacy laws.
6. Telehealth Services
We provide telehealth services through secure and encrypted platforms. The confidentiality of information exchanged during these consultations is protected, and no data is shared without your explicit consent. We ensure that telehealth services comply with the Privacy Act and relevant healthcare regulations.
7. Data Security
We take reasonable steps to protect your personal and health information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. This includes:
Secure data storage systems.
Restricted access to records.
Regular review of security protocols.
8. Your Rights
Under the Privacy Act, you have the right to:
Access your personal and health information.
Request corrections to your information if it is inaccurate or incomplete.
Withdraw your consent to the use of your data at any time (subject to legal restrictions).
Lodge a complaint if you believe there has been a breach of your privacy.
To access your records or request changes, please contact us directly. We will respond to your request within a reasonable time.
9. Data Retention
We retain your personal and health information for as long as necessary to provide services and comply with legal, accounting, or reporting obligations. Typically, health records are required to be kept for at least 7 years from the date of your last consultation (or longer if the law requires it).
10. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in the law or our practices. Any significant changes will be notified to you.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact: